Case Study: DBS Bank achieves faster hiring and better candidate experience with impress.ai

Asia’s first virtual recruiter enhances productivity and efficiency for DBS Bank

DBS Bank, the largest bank in Southeast Asia, wanted to modernize a legacy recruitment process that was out of step with its digital ambitions. Working with impress, it needed a way to handle a 10,000-candidate pool more accurately and efficiently while improving the candidate experience across Asia.

impress deployed its virtual recruiter, Jobs Intelligence Maestro (JIM), to screen resumes, ask pre-screening questions, run assessments, and guide candidates through the application process 24/7. The solution reduced time to hire by 75%, saved up to 40 staff hours a month, cut candidate attrition from 15% to 3%, and helped DBS Bank make 880+ successful hires while answering 97% of candidate questions without human intervention.

DBS Bank

Susan Cheong

MD and Group Head of Talent Acquisition, Group Human Resources