Case Study: DoorDash achieves faster, more actionable performance reviews with Impraise

Empowering DoorDash's managers and people to take the lead on developing their performance and skills

DoorDash was facing significant challenges scaling its people operations during a period of massive growth, particularly with its cumbersome bi-annual review process that relied on thousands of shared Google Docs. This created an enormous administrative burden for the People Operations team and resulted in low-quality feedback that was difficult to act upon. To address this, they turned to the vendor Impraise for a solution.

Impraise provided an intuitive performance review platform that streamlined the entire process, from setup to distribution, and encouraged real-time feedback exchange. The solution significantly reduced the administrative workload and empowered employees to give feedback easily from any device. As a result, DoorDash saw an 85% adoption rate across all teams, with over 10,000 pieces of feedback shared in the first review cycle, cutting the time to gain actionable insights in half.

DoorDash

Lianne Hajduch

HR Business Partner