Case Study: Softcat protects eCommerce revenue and strengthens customer trust with Imperva Application Security

Enhances web application protection and strengthens customer trust with Imperva Application Security

Softcat is a UK-based IT managed services provider founded in 1993 that supports around 10,000 organizations with over 2,300 employees. As the company scaled and launched new business-critical web applications—most notably its eCat e-commerce platform that handles millions of pounds in transactions—traditional security approaches proved insufficient. Softcat needed a proactive way to classify API endpoints, assess risks, and protect customer data and service availability to preserve its reputation and customer trust.

Softcat deployed Imperva Cloud WAF and API Security to gain automatic API discovery, contextual visibility, role-based access for application owners, and clear, drill‑down reporting. The solution now protects about 25 online systems including the ecommerce site, helps Softcat align with standards like CSA STAR and OWASP, reduces operational overhead during cloud and SaaS migrations, and strengthens revenue protection, data security and service continuity—backed by responsive Imperva support and regular security scoring.

Softcat

Tim Ibbotson

Security Engineer