Case Study: OMRON Social Solutions achieves remote support, transport-cost savings and greater operational efficiency with Impero Software

Omron - Customer Case Study

Omron Social Solutions (Omron), based in Tokyo, supplies transport management systems and widely deployed automated fare and ticket machines but needed a way to service hundreds of devices across many locations—including unattended smaller stations—without sending technicians to every site. To address this, Omron deployed Impero Software’s remote-control solution for centralized remote access and monitoring.

Impero Software’s solution lets Omron staff initiate connections from the remote monitoring center (often via station intercom), resolve errors, change settings, transfer data, and instantly stop ticket sales on affected lines. The result is fewer on-site visits and lower transportation costs, faster troubleshooting and response times, and improved operational efficiency and customer experience across Omron’s network.

Omron