Case Study: a property company streamlines maintenance tracking with Microsoft 365 Power Automate from Impelling Solutions

a property company manages hundreds of maintenance requests with Impelling Solutions

The customer, a property company, faced challenges in organizing and tracking routine maintenance requests across its large portfolio. Their existing system of multiple spreadsheets was becoming difficult to manage at scale. They approached Impelling Solutions for a solution to maintain a detailed log of requests and track contractor communication for their staff.

Impelling Solutions deployed a solution using Microsoft Power Automate, which was included in the customer's existing license. Their team built a system where staff complete a simple form for new requests, feeding into a central database accessible to all. Since implementation, the system has overseen hundreds of requests, with the customer's team thrilled by its effectiveness and praising the Impelling technician.

Property Company