Case Study: Taylor & Hart achieves 3,755% ROI with impact.com

How full-funnel transparency drove 3,755% ROI for Taylor & Hart

Taylor & Hart, the London-based luxury jeweler behind custom engagement and wedding rings, needed a partnership program that could support a long, trust-driven buying journey. Their previous affiliate setup lacked full-funnel visibility into early research influence, depended on last-click reporting, and was heavily affected by fraud, making it difficult to understand which partners were actually driving demand. They turned to impact.com and its platform/service to fix these blind spots and create a more reliable channel.

impact.com implemented full-funnel tracking, Salesforce integration, real-time fraud detection, automated partner management, and flexible commissioning so Taylor & Hart could connect leads, consultations, and sales in one system. The result was a transparent, scalable program managed by a single affiliate lead, with measurable gains of 60% more leads, 123% more transactions, £450K in revenue, and a 3,755% ROI.

Taylor & Hart

Annie Gateva

Affiliate & Partnerships Manager