Case Study: Jobber achieves a 5% higher customer LTV and 18% higher average selling price with impact.com (Advocate)

Home service business management platform, Jobber saw a 5% higher customer LTV

Jobber, a business management platform for small home service companies, relied on an in-house referral program that generated leads but was unscalable — it lacked user segmentation, real-time analytics, and required heavy product-team resources for updates.

Partnering with impact.com / advocate, Jobber launched an automated, segmented referral program with dynamic rewards and a “community over competition” focus, giving marketing teams self-serve analytics and rapid control. The program drove about 5% higher customer lifetime value (4.86%), an 18% higher average selling price (18.15%), and cut program update time from days to roughly 15 minutes, saving significant time and resources.

Jobber

Rebecca Kapler

Customer Advocacy Manager