Case Study: Santander achieves leadership agility and stronger digital capability with Impact International

Santander boosts leadership and productivity with Impact International, lifting job satisfaction up to 10%

Santander, a leading personal financial services company, faced the need for widescale organizational change to prepare its workforce for constant agility and digital disruption in the banking industry. Their challenge was to adapt the workplace to enhance leadership capabilities, incorporate an agile culture, embrace smarter working, and manage diverse virtual teams. To address this, they partnered with vendor Impact International for their transformational leadership and change management solutions.

Impact International implemented a 12-month change program for Santander, framing it with two key modules: "Spark" and "Brave New World..?". The solution involved immersive experiences at other organizations and a unique virtual learning journey. The program delivered significant results, including up to a 10% increase in job satisfaction, team relationships, and feelings of workplace support, as well as a 4% increase in work productivity. Participants also experienced measurable increases in their transformational and identity leadership skills.

Santander