Case Study: Motorola achieves stronger EMEA services performance with Impact International

Motorola - Customer Case Study

Motorola’s EMEA Services management team needed to quickly become a high-performing team after its formation, building stronger relationships and agreeing shared values, behaviours, and a common strategy. The team also needed to shift from transactional to more transformational relationships, take greater leadership responsibility, and improve business performance. Impact International was brought in to support this team development journey.

Impact International designed an engaging team development event using the full learning journey: diagnostics, design, delivery, and evaluation. The team completed 1:1 interviews, then took part in a real and metaphorical journey in the English Lake District followed by business planning sessions to set performance criteria and projects. The results included better team morale, stronger cross-divisional respect, and improved business outcomes; EMEA CS revenues rose by an average of 5% per quarter, and additional service contracts increased from 36% to 57% across the region.

Motorola

Chris Ranger

Director of Services