Case Study: International Council of Voluntary Agencies achieves clearer governance and leadership with Impact International

International Council of Voluntary Agencies - Customer Case Study

International Council of Voluntary Agencies (ICVA), a global NGO network, had recently undergone restructuring and strategic appointments, including a new chair, board, and executive director. The organization needed to strengthen relationships among leaders, clarify roles with the secretariat, and establish a clear governance structure to support effective leadership. Impact International provided transformational leadership support to help address these challenges.

Impact International facilitated a board retreat with senior staff, combining business facilitation and strategic input to help ICVA agree on how the board would govern, how members would hold themselves accountable, and what the organization’s priorities should be. The result was clearer governance across ICVA, defined immediate strategic priorities, and a more engaged board that was better able to support and guide the wider network.

International Council of Voluntary Agencies