Case Study: Foreign & Commonwealth Office becomes more integrated and collaborative with Impact International

Foreign & Commonwealth Office - Customer Case Study

The Foreign & Commonwealth Office (FCO Services) needed to improve slow internal response times and support a major organisational restructure that reduced management layers, introduced new teams, and shifted the culture toward greater customer focus. Impact International was brought in to help address the people and change-management challenges created by this transformation.

Impact International partnered with FCO Services to design and deliver tailored change events for the executive team and several divisions, using different approaches and tools to build relationships, trust, openness, and commitment to the new business plan. The result was a more integrated organisation with stronger cross-divisional cooperation, and the engagement proved successful enough to generate repeat bookings.

Foreign & Commonwealth Office