Case Study: a regional healthcare network strengthens claims adjudication and prepares for Epic Tapestry with Impact Advisors

Regional Healthcare Network targets 7:1 ROI with Impact Advisors

Impact Advisors was engaged by a regional healthcare network that was facing competitive pressure due to its heavily manual and fragmented claims adjudication process. The nonprofit health system's managed services organization relied on brittle, paper-based workflows, creating payment risks and limiting scalability. The challenge was to stabilize these operations and identify improvements to prepare for a future implementation of the Epic Tapestry system.

Impact Advisors conducted a six-week assessment combining data analysis, staff interviews, and workflow observations. The solution involved pinpointing key areas for improvement, including vendor rationalization, payment process redesign, claim digitization, and contract management modernization. These initiatives, which prepared the organization for Epic Tapestry, are projected to deliver a 7:1 return on investment for the regional healthcare network.