Case Study: IDN improves charge capture and revenue cycle readiness with Impact Advisors

IDN boosts charge capture 8% with Impact Advisors

The customer, an integrated delivery network (IDN), sought to improve its revenue cycle and prepare for a new Epic EHR implementation. They faced challenges with inconsistent charge reconciliation processes and a lack of engagement across departments. Impact Advisors was engaged to provide revenue cycle improvement and clinical operational engagement expertise to address these issues.

Impact Advisors implemented a detailed change management plan, providing support from pre-planning through post-go-live. Their solution included decentralizing charge reconciliation, training over 900 end users, and facilitating ongoing support and monitoring. As a result, the IDN surpassed its targets, increasing professional billing charge capture by 8% and hospital billing by 3% above baseline gross revenue. Impact Advisors also helped the client achieve financial stability, early issue identification, and increased clinical team accountability.