Case Study: Five-hospital academic health system improves agility and predictability with Impact Advisors

Five-hospital Academic Health System achieves 90% predictability with Impact Advisors

A five-hospital academic health system was struggling with unmanageable workloads, shifting priorities, and a siloed operational structure that led to significant staff burnout and hindered innovation. The organization also faced challenges with consultant turnover and keeping pace with its Epic EHR release cycle while prioritizing other initiatives. Impact Advisors was engaged to implement its SAFe (Scaled Agile Framework) approach to address these issues.

Impact Advisors provided SAFe training to leadership and IT staff and coached the organization on aligning with agile principles. This resulted in a multi-year transformation roadmap. The solution realigned agile teams to specific value streams, improving prioritization. The health system achieved 90% predictability in its first planning interval, and operational stakeholders gained greatly improved visibility and transparency into the IT planning process.