Case Study: Emerson Health rolls out Epic Community Connect with Impact Advisors

Emerson Health completes Epic Community Connect rollout for 67 practices with Impact Advisors

Emerson Health, a regional health system in Massachusetts, sought to extend a larger affiliate's Epic EHR to its physician organization through an Epic Community Connect agreement. Facing the complexity of this implementation as a first-time recipient, Emerson engaged vendor Impact Advisors for expert program management and guidance to ensure a successful rollout.

Impact Advisors provided a seasoned program manager who established structured project governance, managed stakeholder readiness, and navigated unique challenges like a waved go-live and billing transition. The solution was delivered on time and on budget, successfully transitioning billing to the host and setting the stage for the hospital's future migration, with all interfaces live and data migration planned.

Emerson Health