Case Study: Academic Health System achieves operational readiness and a successful Epic rollout with Impact Advisors

Academic Health System reduces open encounters by 38% with Impact Advisors

Academic Health System, a large $5.9B organization with 21 hospitals and hundreds of ambulatory locations, faced the immense challenge of implementing a new Epic EHR system across its entire network. The complexity of replacing multiple legacy applications and preparing thousands of staff for new roles and processes required an expert partner. They engaged Impact Advisors to provide program assurance and operational readiness guidance to ensure the technology investment would deliver value.

Impact Advisors provided comprehensive pre-implementation planning and ongoing support throughout the deployment. Their solution focused on governance, benefits validation, cost modeling, and preparing operational teams for the change. As a result of this partnership, the client successfully went live with Epic across 150 primary care clinics and later 400 specialty clinics and 16 hospitals. Impact Advisors' involvement led to better system adoption, increased employee satisfaction, workflow standardization, and measurable financial improvements, including a 38% decrease in open encounters that captured $330K in revenue.