Case Study: a two-hospital health system improves sterile processing efficiency with Impact Advisors

a two-hospital health system reduces CSPD inefficiencies with Impact Advisors' 137-action roadmap

Impact Advisors was engaged by a two-hospital health system facing persistent inefficiencies in its Central Sterile Processing Department (CSPD). These issues were causing significant instrument availability problems, leading to surgical case delays, cancellations, and measurable financial risk, which disrupted the entire surgical service line.

The solution implemented by Impact Advisors involved a comprehensive operational redesign, including standardizing workflows, aligning staffing to new processes, and establishing clear KPIs and governance. This approach resulted in improved CSPD efficiency, reduced case delays and cancellations, optimized staffing, and revenue recovery. Impact Advisors provided the health system with a foundation for lasting operational and financial value.