Case Study: E (Gas & Electric) streamlines customer onboarding and boosts sales conversions with Imobisoft

E (Gas & Electric) saves hundreds of hours and speeds up verification with Imobisoft

E (Gas & Electric), a utility company, faced significant regulatory challenges that made its field sales contract validation process difficult and manual. This resulted in a disjointed customer experience and created a heavy administrative burden for sales managers. The company partnered with vendor Imobisoft to address these bottlenecks.

Imobisoft crafted a bespoke mobile application and backend dashboard that automated customer verification, transforming the lengthy manual process into one that took seconds. This solution deployed by Imobisoft saved hundreds of administrative hours, drastically reduced verification times for sales reps, and led to a much higher conversion rate. The modernized process also contributed to winning a customer service award and ultimately drove an uptake in sales figures post-launch.

E (Gas & Electric)