Case Study: CPR achieves faster, more efficient ADR case management with Immediation

CPR saves 1 hour per case intake with Immediation

CPR Dispute Resolution, a leading provider of dispute management services, faced significant operational challenges due to an over-reliance on manual processes, disparate tools, and inflexible systems. These inefficiencies, which included printing, scanning, and emailing documents, hindered the organization's ability to grow. To address this, they partnered with vendor Immediation to implement its platform.

The Immediation solution involved co-designing more efficient workflows and providing comprehensive training. This resulted in considerable time savings for CPR, including an average of one hour saved per case at intake alone. The platform automated key tasks, allowing CPR to focus on scaling its business, and the vendor's responsive support was highly praised.

CPR