Case Study: Pack Health improves employee financial security and retention with Immediate's earned wage access

Pack Health - Customer Case Study

Pack Health, a Birmingham-based digital health company with 142 employees that builds coaching pathways for people with chronic conditions, sought a way to reduce employee financial stress and provide a safety net for unexpected expenses. To address that need, Pack Health partnered with Immediate to offer earned-wage access (ImmediatePay) across its largely salaried workforce.

Immediate was implemented in May 2020, rolled out during open enrollment and made available to new hires, giving employees on-demand access to earned pay. The program achieved a 22% enrollment rate with a $164 average transaction amount and sustained use across staff; Pack Health leadership and HR cite Immediate as a practical retention tool and a way to avoid financial strain from events like unexpected car repairs.

Pack Health

Mazi Rasulnia

Chief Executive Officer