Case Study: Florida League of Cities achieves a 98% retention rate with iMIS

Florida League of Cities Acheives a 98% Retention Rate

Founded in 1922, the Florida League of Cities represents more than 400 municipalities, offering advocacy, training, insurance administration and financial solutions. The organization faced a highly complex environment—managing multiple professional associations and 19 websites—while staff struggled with data silos, limited visibility, and an IT-driven reporting bottleneck that slowed service and decision-making.

By implementing iMIS, the League centralized membership records, events, product sales and dues for itself and nine associations, enabled robust web-based self-service, and empowered staff with online training, dashboards and process automation. The result: improved data accuracy, faster access to real-time information, significant time savings, a 98% member retention rate and recognition as an iMIS Great Things Award winner.

Florida League of Cities