Case Study: College of Physicians and Surgeons of British Columbia achieves 17-minute average licence renewals for 13,000 registrants with iMIS

College of Physicians and Surgeons of British Columbia - Customer Case Study

The College of Physicians and Surgeons of British Columbia (CPSBC) regulates medicine in BC and registers physicians. Facing 10-year-old, custom legacy databases that couldn’t communicate across departments, the College needed an out-of-the-box solution to improve online functionality and streamline registration, complaints, and monitoring without unpredictable custom development costs.

By implementing iMIS, CPSBC created an end-to-end view of demographic, professional and complaint data so registration, complaints and monitoring teams can work in real time, with automated reminders and tools to manage provisional registrants and practice enhancement programs. The new online renewal tool shortened licence renewal for 13,000 registrants—physicians now spend an average of 17 minutes to complete their annual questionnaire and pay—and the College gained better data insight and internal information-sharing.

College of Physicians and Surgeons of British Columbia