Case Study: Canadian Bar Association achieves increased staff productivity and streamlined member services with iMIS

CBA Increases Staff Productivity with Simplified Tasks

The Canadian Bar Association (CBA), a national voluntary organization with 160 staff representing 38,000 lawyers, judges and law students, was operating on an outdated legacy system that required many manual tasks like invoicing and limited access to branch offices. The Association needed a centralized, scalable platform to manage its membership database and communications more holistically as its needs evolved.

CBA implemented iMIS to run its website and member services, introducing self-service tools, online registration and dues renewal, continuing legal education delivery, an online store, and consolidated member data reporting. The solution eliminated many manual processes, improved the online experience and accessibility of CLE, increased staff productivity, provided a comprehensive view of member engagement, and led to better cash flow and reduced administrative burden.

Canadian Bar Association