Case Study: Clubs Queensland achieves streamlined operations and member self-service with iMIS

ClubsQueensland'sWebsite TransformationStreamlines OperationsandEnhancesUser Autonomy

Clubs Queensland, the peak industry body representing 1,200+ registered community clubs and 100+ sponsors, faced an outdated website and manual processes that forced members and sponsors to rely on staff for content updates, event registration and payments. Departments such as Workplace Relations and Compliance were spending excessive time on routine inquiries and administrative work, limiting their capacity for strategic tasks.

Working with integr8tiv to implement iMIS, Clubs Queensland automated event registrations and sponsor invoicing, added member and sponsor self‑service features, and enabled non‑IT staff to manage website content. The transformation streamlined compliance workflows, saved hundreds of manual labor hours, and improved engagement by making the site more modern, efficient and user-friendly.

Clubs Queensland

Kerri Hutchison

Membership and Systems Specialist