Case Study: Contrasticon B.V. improves conflict resolution and communication with iMindQ

Improved Communication and Resolved Conflicts in Business Relationships

Contrasticon B.V., a Netherlands-based consulting firm specializing in IT customer-supplier collaboration, sought a better way to resolve conflicts that often arise in these complex business relationships. Their challenge was to move away from costly and public legal proceedings towards a more effective mediation process that could handle a difficult mix of business interests, emotional undercurrents, and intricate contractual details.

The vendor, iMindQ, provided its mind mapping software to be used as a facilitation tool during mediations. A mediator used iMindQ to build a shared, visual map of the conflict in real-time, projected for all parties to see. This solution improved communication, simplified complex information, and created a transparent process. The outcome was a faster, more cost-efficient conflict resolution that resulted in solid agreements accepted by all parties and the repair of the business relationship.

Contrasticon B.V.

Joost van Boeschoten

Principal Consultant