Case Study: Liberty Mutual achieves modernized, secure cloud-based legal knowledge management with iManage

Liberty Mutual Modernizes Knowledge Management With Imanage In The Cloud

Liberty Mutual, a global property and casualty insurer, sought to modernize its legal department’s knowledge management after outgrowing an on‑premises document platform that required maintaining and patching more than 100 servers. The team needed a future‑ready solution that balanced fast, remote access with security and compliance while reducing operational complexity and enabling seamless integration with other workplace tools.

Liberty Mutual upgraded to iManage Work 10 in the Cloud, adding iManage Threat Manager and Records Manager and partnering with Fireman and Company and iManage Customer Success for a rapid, six‑week migration. The move retired 100+ servers, created a secure single source of truth accessible anywhere, improved productivity and collaboration, lowered management overhead, and freed IT to focus on strategic initiatives — with plans to roll out iManage Share and Drive next.

Liberty Mutual

Maggie McVeigh

Product Owner for Legal Knowledge Management