Case Study: Johnson Winter & Slattery achieves 100% DMS adoption and 70–80% fewer help desk calls with iManage

Johnson Winter & Slattery Transforms its Document Management System

Johnson Winter & Slattery (JWS) is a leading independent Australian law firm with 62 partners and over 200 lawyers and professionals across five cities. The firm’s legacy document management system had usability, functionality and performance issues that led to low user adoption, difficulty finding files and excessive demands on IT support.

After a firm-wide survey and RFP, JWS selected iManage (implemented with partner OIA) and deployed iManage Work, Mobility and Insight to centralize documents, enable mobile access and improve search. The solution reached 100% adoption among nearly 250 users, reduced DMS help-desk calls by 70–80%, shifted most support to level‑1 staff and freed senior IT engineers to focus on higher‑value projects while improving governance and productivity.

Johnson Winter & Slattery

Ross Forgione

Chief Information Officer