Case Study: McCarthy Tétrault LLP achieves 90% adoption and faster, more client-friendly closings with iManage Closing Folders

How the adoption of Closing Folders at McCarthy Tétrault reaches 90%, resulting in increased efficiency and enhanced client experience​

McCarthy Tétrault, a leading Canadian law firm with offices across North America and the UK, faced slow, error-prone transaction closings driven by manual tasks—identifying and circulating signature pages, reinserting signed pages, and managing document sets by email—making virtual closings costly and inefficient despite the firm’s focus on innovation.

The firm adopted iManage Closing Folders (integrated with DocuSign) after committee review and pilots, achieving roughly 90% adoption among transactional lawyers. The platform streamlined collaboration, sped delivery of custom closing books from weeks to hours, reduced errors and late-night closing work, improved client visibility into progress, and even freed up boardrooms—delivering measurable efficiency gains and a better client experience.

McCarthy Tétrault LLP

Jake Irwin

Partner