Case Study: Hand Arendall Harrison achieves disaster resilience and increased productivity with iManage

How a timely migration to iManage in the Cloud enabled a US law firm to give clients the help they needed when disaster struck

Hand Arendall Harrison Sale, a Mobile, Alabama–headquartered law firm with eight offices and 96 attorneys, struggled with a chaotic, on‑premises document system—legacy FileSite deployments led to inconsistent, non‑matter‑centric filing, lost time searching for documents, and poor user adoption. Management committed to migrating to the cloud with iManage Work 10, but strong resistance to change and the complexity of moving data from two locations made the project challenging; the devastation of Hurricane Michael brought urgency by immediately exposing the need for remote access and disaster resilience.

The firm implemented iManage Work 10 in the Cloud along with iManage Share, Drive and security tools, involved attorneys in creating matter‑centric workspace templates, ran extensive training, and leaned on internal champions and iManage support. The result was secure, centrally accessible data, smoother integrations (e.g., Outlook), higher efficiency and productivity, fewer helpdesk calls, improved client continuity during the hurricane, and measurable gains in disaster resilience and billable hours.

Hand Arendall Harrison

Melvin Evans

Director of Information Technology