Case Study: Higgs Fletcher & Mack achieves unified control of physical and electronic records with iManage Records Manager (iManage)

Higgs Fletcher & Mack Takes Control of Physical and Electronic Records with iManage Records Manager

Higgs Fletcher & Mack LLP, San Diego’s oldest full‑service law firm founded in 1939 with more than 70 attorneys, struggled to manage a mixture of physical and electronic matter files. Records were scattered—some only physical, some scanned inconsistently, others only in the document system—making it difficult to locate files, apply retention policies to electronic records, and ensure defensible disposition.

Working with Younts Consulting, the firm implemented iManage Records Manager integrated with iManage Work on the iManage Cloud to manage physical and electronic records from a single interface. The solution automated records declaration, retention and disposition, provided unified reporting and an audit trail for approvals, improved governance and compliance, reduced over‑retention risk, and saved attorneys’ time by streamlining record workflows.

Higgs Fletcher & Mack

Ray Moore

IT Director