Case Study: Harris Black achieves zero downtime and instant, secure document access with iManage Work 10 in the Cloud

Harris Black goes the extra mile to give clients a seamless and personalized experience

Harris Black is a Brisbane-based firm of chartered accountants that manages large volumes of sensitive client data—about 2,400 documents and emails weekly—and needed reliable, instant access for a hybrid team of in‑office and remote staff. Their on‑premises document system was reaching capacity and created risk around availability and disruptive maintenance, so the firm sought a cloud solution to ensure uninterrupted service and faster client responsiveness.

They migrated more than one million documents to iManage Work 10 in the Cloud in a planned six‑week move with no downtime. The cloud deployment delivered automatic updates, secure backups, advanced search and version control, offline access, and improved real‑time collaboration—enabling staff to find documents in seconds, respond to clients faster, and maintain productivity across locations.

Harris Black

Kimberly Ward

Practice Manager