Case Study: A. O. Smith achieves 99% legal team adoption and streamlined collaboration with iManage Work 10 in the Cloud

A. O. Smith legal team works and collaborates with ease and efficiency

A. O. Smith, a global manufacturer headquartered in Milwaukee, faced inefficiencies in its roughly 20‑person legal team that relied on network shares and slow VPN access. Lack of a standardized document management process led to duplicated files, poor version control, time-consuming manual tasks, and security risks when attorneys worked remotely.

The company selected iManage Work 10 in the Cloud and partnered with Hennessy Solutions & Services Group to implement and integrate the platform, supported by targeted training. The result: secure, anywhere access; powerful search and templates that reduced master folders to eight; seamless collaboration; and 99% user adoption, significantly boosting legal productivity and efficiency.

A.O. Smith

Joyce Stoner

Senior Legal Specialist