Case Study: US-Based Global Corporation achieves 90% user adoption and resolves document management issues with iManage

US-based global corporation switches from NetDocuments to iManage

A US-based global corporation with a $16B revenue profile and a roughly 100-person legal operations team evaluated document management options and initially chose NetDocuments for its cloud-first, AI-forward promise. Post-implementation the team encountered cumbersome administration, poor usability and training outcomes, email-sync and search problems (especially with deep folder structures), frequent service disruptions, and unresponsive vendor support—issues that drove most users away and left adoption well below expectations.

They migrated to iManage Work 10 in the Cloud, preserving folder structures and completing a smooth data migration backed by a proactive Customer Success team. The more intuitive interface and focused training drove strong adoption (estimated in the 90th percentile), resolved prior technical issues, established regular vendor communication, and positioned the team to leverage iManage’s AI capabilities for faster search, contract review, and knowledge management.