Case Study: PBS of Central Illinois achieves $7M AR recovery and streamlined, automated billing with ImagineSoftware

PBS of Central Illinois - Customer Case Study

PBS of Central Illinois faced a paper‑heavy, inefficient billing workflow—using CPU Medical Management Systems with Laserfiche—that required six in‑house coders, outsourced coding, eight phone/follow‑up staff and twelve data‑entry employees. With ICD‑10 and industry changes exposing limits of their system and a $150,000 upgrade looming, Business Manager Rodney Leggett described the process as “mind‑dumbing,” prompting PBS of Central Illinois to select ImagineSoftware as their new medical billing solution.

ImagineSoftware was implemented beginning June 1, 2017, with PBS using ImagineAppliance and electronic exchanges with TruICE and a dictation system to streamline work. After the transition coders entered work directly into ImagineSoftware, roles were realigned toward phone/follow‑up and payment posting, backlogs were cleared, inbound calls dropped significantly, and ImagineSoftware identified AR tied to stale payer files—resolving a previously $7,000,000 issue and stopping erroneous patient statements—delivering substantial efficiency and operational improvements.