Case Study: Outpatient Imaging Group achieves $3.1M in additional revenue with ImagineSoftware’s RADNAV follow-up automation

Outpatient Imaging Group adds $3.1M in revenue with ImagineSoftware follow-up automation

Outpatient Imaging Group, an outpatient imaging group performing approximately 2.5 million exams annually, faced a challenge with low patient follow-up adherence, which was at a baseline of 39%. The group engaged ImagineSoftware to deploy its product, RADNAV, an autonomous follow-up care coordinator. The goal was to generate additional revenue without adding staff, reduce medical legal liability, and ensure patients received timely care.

ImagineSoftware implemented its RADNAV technology to automatically identify follow-up recommendations in radiology reports and fully automate SMS messaging to patients. This solution recovered 15,000 additional exams over a ten-month period, resulting in an estimated $3.1 million in new revenue for the customer.