Case Study: McHenry Radiology achieves seamless full-data migration and automated billing with ImagineSoftware

McHenry Radiology - Customer Case Study

McHenry Radiology, part of Centegra Health System in Illinois, faced an urgent technology challenge when their previous vendor dropped support for their medical billing solution. With five imaging locations and a hard 12–18 month window to replace a system without disrupting A/R or creating dual maintenance burdens, McHenry needed a new billing platform that could fully convert historical data and minimize downtime. They selected ImagineSoftware and went live with the solution in October 2017, also implementing ImagineAppliance for automation.

ImagineSoftware managed a weekend cutover after three days of staff training, enabling the team to be fully functional the same day with only four hours of focused hands-on time; all historical data migrated immediately. Post‑implementation, ImagineSoftware improved support turnaround (tickets addressed within 24–48 hours), automated manual billing tasks via ImagineAppliance, and added denial‑drill capabilities by insurance plan—delivering measurable time and cost savings and a smoother, more trainable system for McHenry Radiology.