Case Study: Central Kentucky Radiology achieves streamlined billing and reliable support with ImagineSoftware

Central Kentucky Radiology - Customer Case Study

Central Kentucky Radiology (CKR) is a private radiology practice that provides hospital staffing and image interpretation across Kentucky, supporting specialties like Vascular & Interventional, Nuclear, Musculoskeletal, and Breast Imaging. With a 15-person billing staff handling roughly 500,000 charges per year, CKR faced inefficient, manual billing workflows and slow vendor support (issues could take ~30 days to resolve), which created workarounds, hindered revenue capture, and prompted them to evaluate new solutions before selecting ImagineSoftware.

ImagineSoftware implemented a seamless migration to its billing platform (including ImagineAppliance for granular electronic remittance mapping) and provided proactive, knowledgeable implementation and support teams. The result was a successful one-time data migration with no prolonged dual-system period, reduced manual entry and workarounds, improved denial handling through detailed remittance mapping, and faster issue resolution—delivering more efficient claims management and better revenue recovery for CKR.