Case Study: a large BPO company boosts immigration productivity and approval rates with Imagility

A Platform Approach to Improving Agility in Immigration Process

The large BPO company was facing significant challenges in its immigration process due to restrictive in-house software, misaligned goals between recruitment and immigration teams, dramatically increased cycle times, and a sharp rise in RFEs and denials. This was negatively impacting productivity and margins. Imagility was engaged to provide an end-to-end platform to address these agility issues.

Imagility’s platform introduced collaboration tools, a flexible petition builder, and an effective review process. This solution cut petition cycle time by more than half, allowing the team to handle double the volume and dramatically improve productivity. The petition analysis tool helped increase approval rates by identifying weak applications early. These changes resulted in a highly motivated team and validated Imagility as a transformative solution that goes beyond standard immigration software.