Case Study: NMS Labs boosts search performance and user engagement with ImageX

NMS Labs cuts bounce rate from 38% to 2% with ImageX

NMS Labs, a laboratory testing services provider, needed a website overhaul to improve user experience and showcase its content, alongside a necessary Drupal upgrade and major enhancements to its core Test Catalog. They partnered with the vendor ImageX to address these challenges.

ImageX redesigned the site with a mobile-first approach, upgraded the platform to Drupal 9 and later Drupal 10, and revamped the Test Catalog with advanced Solr-powered search and robust caching. The results were dramatic: user engagement increased, the bounce rate plummeted from 38% to 2%, and the site now handles large query volumes seamlessly. ImageX's work transformed the digital platform, with the client citing excellent project management and support.

NMS Labs