Case Study: City of Whitehall improves EMS documentation and billing compliance with ImageTrend CQI

Whitehall EMS Raises Documentation Standards with a Structured CQI Process

The City of Whitehall's EMS division faced challenges with its Continuous Quality Improvement (CQI) process. With no standardized way to review every patient contact, the department struggled with inconsistent documentation, compliance issues, and missed billing opportunities due to incomplete reports. To address this, they partnered with vendor ImageTrend to modernize their approach.

ImageTrend implemented a structured CQI process integrated directly into the city's ePCR system. This solution included revamped workflows, validation rules, and daily reviews. The results were significant, with missing signatures reduced to nearly zero, leading to increased Medicare reimbursements. Documentation quality improved markedly, providing clearer narratives and reducing liability for the city and its providers.

City of Whitehall

David McBride

Battalion Chief