Case Study: West Allis Fire Department cuts high-utilizer calls by 80% with ImageTrend Community Health

West Allis Fire Cuts Highutilizer Calls By 80% With Mobile Integrated Healthcare Program

The West Allis Fire Department faced a challenge in managing a high volume of emergency calls from frequent 911 users, which strained their resources and hindered their ability to respond to higher-acuity emergencies. Their Mobile Integrated Healthcare program needed a way to effectively address the root causes behind these calls and manage community health initiatives for substance use disorder and fall prevention. To meet this need, they turned to vendor ImageTrend for a solution.

ImageTrend provided its Elite ePCR and Community Health solutions, which enabled the department to collect tailored data, create custom reports, and proactively monitor high-risk patients. This integration facilitated better collaboration with hospitals and allowed for targeted follow-up care. As a result, the West Allis Fire Department achieved an 80% reduction in high-utilizer calls, decreasing them from an average of 25-28 to just 5.3 per month, while also significantly streamlining their administrative reporting processes.

West Allis Fire Department

Armando Suarez Del Real

Deputy Chief