Case Study: Coastal Valleys EMS Agency unifies EMS and fire operations with ImageTrend

How One California EMS Agency Took a Bid for a New ePCR System to the Next Level

Coastal Valleys EMS Agency, a local emergency medical services agency for Sonoma and Mendocino Counties in California, faced challenges with outdated, non-compliant software that prevented data sharing and unified reporting across its 65 fire departments and 18 ambulance providers. Seeking a new ePCR system with patient tracking, the agency required a solution to unite all providers on a single, NEMSIS-compliant platform.

By implementing ImageTrend's Elite system, the agency gained a complete, integrated solution. ImageTrend provided a highly personalized platform for both EMS and fire, enabling improved data collection, patient tracking, and hospital communication. The results included streamlined administrative tasks, the ability to evaluate and improve field protocols, and ultimately, enhanced patient care through features that shave critical minutes off treatment time.

Coastal Valleys EMS Agency

Doug Butler

Data Manager