Case Study: Clayton County Fire & Emergency Services reduces 911 calls with ImageTrend Community Health and Continuum

Clayton County Reduces 911 Calls and Enhances Community Health Through Innovative Program

Clayton County Fire & Emergency Services, a department serving a densely populated community near Atlanta, faced high 911 call volumes and limited healthcare resources. Their challenge was to provide alternative care solutions and address the root causes of health disparities after the potential closure of their only local hospital. To support the transformation of their community health program, they turned to the configurable Community Health and Continuum solutions from ImageTrend.

By leveraging ImageTrend's platform, the department streamlined patient management, cleaned data to identify repeat callers, and used dashboards to visualize program impact. This solution enabled a 50% or greater reduction in 911 usage from enrolled patients and led to 500 fewer transports in a year. The results also included the department's first annual call volume decrease despite population growth, achieved through ImageTrend's tools and proactive community visits.

Clayton County Fire & Emergency Services

Zach Botkin

Deputy Chief Medical Officer