Case Study: Menkes streamlines visitor management and return-to-work compliance with iLobby

Visitor Management in Real Estate Development and Operations

Menkes Property Management Services, a multidisciplinary real estate development company operating iconic buildings across Toronto, needed a faster visitor management system to help meet Ministry of Health return-to-work guidelines and improve tenant experience. Its previous third-party program was too basic and lacked useful features like visitor pre-registration, contactless check-in, and better compliance support, so Menkes turned to iLobby for a more capable solution.

iLobby implemented its VisitorOS visitor management platform with kiosks that supported self-guided check-in, COVID flow checks, pre-registration, QR code sign-in, disposable badges, and automated record storage. The result was a faster, more secure, and more efficient process for more than 2,000 monthly visitors, with improved compliance, streamlined host notifications, reduced paper waste, better contractor tracking, and visibility into visitor trends and on-site time that helped uncover cost-saving opportunities.

Menkes

Jason Larkin

Security Manager