Case Study: REWE Digital achieves faster incident resolution with ilert

REWE Digital improves incident response across 1,001-5,000 employees with ilert

REWE digital, a pioneer in digital retail with a large microservice landscape, faced challenges managing on-call duties and incident response across dozens of teams to prevent customer disruptions. They sought a solution for efficient alerting and streamlined incident management, turning to the ilert incident management platform for a resolution.

By implementing ilert for on-call management and reliable alerting via phone, SMS, and push notifications, REWE digital achieved faster incident resolution and fewer service disruptions. The vendor, ilert, provided call routing and automated escalations, which empowered the teams to minimize downtime and enhance the overall digital customer experience.

REWE Digital