Case Study: Bechtle achieves faster response times and higher customer satisfaction with ilert

Bechtle boosts 24/7 on-call acceptance with ilert after 4 years

Bechtle IT-Systemhaus Darmstadt, an IT services and consulting provider, faced operational strain from having no system to manage incidents and alerts. Missed alerts led to repeated customer calls and SLA breaches with financial penalties, making it impossible to scale their service or track alerts for improvement. They turned to the vendor ilert for an incident management solution.

By implementing ilert's end-to-end incident management platform for alerting, on-call duty, and status pages, Bechtle achieved faster response times and maintained SLA compliance. This resulted in increased business revenue and significantly enhanced customer satisfaction. The ilert solution made on-call duty seamless, eliminating manual phone handovers and leading to higher acceptance of 24/7 coverage.

Bechtle