Case Study: Adesso achieves 100% customer satisfaction with ilert

Adesso achieves 100% customer satisfaction with ilert

Adesso, a large German IT services company, faced a critical challenge in its incident management. Their reliance on email notifications meant urgent alerts were often lost in the daily influx, leading to delayed response times and risks to service level agreements. Seeking a reliable alternative, they turned to the incident management platform ilert.

By implementing ilert, Adesso gained a multichannel alerting solution via SMS, phone calls, and mobile apps, ensuring critical alerts reached the right teams promptly. This solution provided peace of mind and an effective incident process, guaranteeing compliance with service agreements. The measurable outcome was a streamlined operation achieving 100% customer satisfaction, with other internal teams now considering ilert for their use.

Adesso