Case Study: Gowling WLG improves firm-wide experience management with ikaun

Gowling WLG Deploys ikaun to Power World Class Exeperience management solution and drive Business value Throughout the Global Firm

Gowling WLG, a multinational law firm, faced the challenge of effectively cataloging its global expertise to answer fundamental business questions about its people and their work. Their prior solutions were limited to a basic directory and a high-maintenance database, making it nearly impossible to assemble the right teams for clients. This labor-intensive process prompted them to seek an experience management solution from vendor ikaun.

The firm implemented ikaun's platform to create a comprehensive and inclusive repository of expertise and experience. The solution was successfully deployed firm-wide, becoming a critical part of the firm's infrastructure. It is now used by key stakeholders across various departments to quickly find answers and build teams, eliminating the need for disruptive company-wide emails. The partnership with ikaun was cited as a key factor in the project's successful implementation.

Gowling WLG

Mark Tamminga

Partner and Leader of Innovation Initiatives