Case Study: Kahuna Workforce improves user experience and customization with IIIMPACT

Kahuna Workforce reduces training time and support calls with IIIMPACT

Kahuna Workforce, a leading provider of skills management software, faced the challenge of improving the customer experience and user journey of their flagship product while maintaining the flexibility needed for extensive customizations across their diverse client base. The vendor IIIMPACT was tasked with achieving this without disrupting feature parity or overwhelming the in-house development team.

IIIMPACT implemented a solution involving product immersion workshops to define an optimized UX strategy and roadmap. They delivered a new UI design system, conducted user testing on prototypes, and developed a responsive web experience. As a result, IIIMPACT helped Kahuna Workforce increase user satisfaction and customer loyalty, while also decreasing training time and reducing customer support calls. The process also equipped Kahuna's internal team to make better decisions faster, reducing overall product development time and costs.

Kahuna Workforce