Case Study: U.S. Financial Services Company achieves stronger compliance and risk management with iGrafx

United States Bank Transforms Compliance & Risk Management

U.S. Financial Services Company, a U.S. bank offering personal and business banking plus wealth management, needed a consistent digital way to capture and manage process artifacts across teams. Their process documentation was scattered across Visio, Excel, PowerPoint, and PDFs, making it difficult to maintain a centralized view of operations, investigate issues, and meet strict regulatory and internal control requirements. They turned to iGrafx and its Process360 Live platform to create a more standardized, compliant approach to process management.

iGrafx implemented a centralized process repository with BPMN-based modeling standards and a standardized process architecture, then integrated Process360 Live with a leading GRC application through iGrafx partner Krista Software. The result was a single source of truth for processes, risks, controls, and assessments, with near real-time synchronization, zero errors in live sync, and improved audit readiness. The bank now has better visibility, faster root-cause analysis, stronger collaboration between process owners and risk teams, and the ability to produce comprehensive documentation quickly for compliance and audits.